Holds Pickup

In-Library Holds Pickup Available Now
 
To adapt to the Town’s Library Square construction project and pending winter weather, holds pickup has moved inside the Library as of Tuesday, October 13
 
 
Hold pickup hours remain the same: 11:00 am - 6:00 pm, Monday to Saturday

 

​Masks or face coverings are mandatory, as per York Region Public Health policy

 
 
 
Holds pickup remains easy and contactless:
  • When your items are ready to be picked up, you will receive a phone or email notification. The "Pickup by" date lets you know when your hold expires
  • Bring your APL library card and present it to our lobby greeter, who will scan your card (full-size card, key-tag card, in-app barcode, or photo ID) through the plexiglass barrier
  • Wait (warm and dry) in any available socially distant waiting zone inside the Magna Room, where staff will bring your holds to a table for you to collect
 
 
To learn how to place, pause or cancel a hold, watch our Tech Tip video:
 
You can have up to 30 active holds on each account.
 
 
 
 
Following sector guidelines, we are excited to offer this service in a way that ensures the health and safety of staff and customers. 
 
From our APL family to yours, be well and keep safe!

 

 

FAQ

Why is the holds pickup process changing?

We have been very pleased with the success of our curbside pickup program, which launched May 25 and served over 38,500 holds to nearly 14,000 customers. With the approaching colder weather and the Town's Library Square construction project, we have moved the service to a warm and dry location, while continuing to keep customers and staff safe by maintaining all physical distancing and touchless service protocols.

 

Where do I enter the library?

The Library will be using various entrances and exits to accommodate the Town's construction project as it unfolds. Currently, you can enter via the garden courtyard door (accessible from Yonge Street) on the north-facing side of the building. There is also a barrier-free ramp available that leads to the sliding doors facing Yonge Street.

 

Where can I park?

The Town is responsible for ensuring that customer parking is available for Aurora Public Library. Currently, there is a customer lot of approximately 17 parking spaces in the upper level of the Church Street parking lot. There are also a limited number of 15-minute Library pickup / drop-off parking spots along Yonge Street in front of the library available until 4:30 pm.

If you hold an accessible parking permit, please contact the Library via this webform (select "Circulation Desk" under Send To) or telephone at 905-727-9494 to schedule an accessible pick-up / drop-off service.

For information, questions or concerns related to the Town's construction project, visit https://aurora.ca/librarysquare

 

Where can I return library items?

Our parking lot book drop is no longer available.

NEW: You may return library material 24/7 at our outdoor return bin beside our Yonge Street entrance or at the Aurora GO station drop box (located in the north end of the GO parking lot, near the bike racks).

As a way to support the community financially during these uncertain times, APL will not be charging overdue fines for the remainder of 2020.

Due dates still apply. APL will send 3 overdue notices via email or telephone, then one Final Overdue notice via Canada Post, in an attempt to retrieve outstanding material. Any overdue items not returned or renewed 6 weeks past their due date are billed to the customer as Lost items. Please notify the library of any changes to your contact information.

 

Why are items I returned still showing on my account?

All returned material is properly quarantined to avoid transmission between customers. Returned items will continue to appear on your account for at least 3 days. No overdue fines will be charged.

 

When will my holds be ready?

In these challenging times, the health & safety of our staff and customers remains our top priority. We have put many new procedures in place to prevent the spread of COVID-19, which has resulted in some delays. While browsing remains closed, all library circulation is now happening through holds. Staff pull hundreds of holds daily in various areas of our collection. Please wait until you receive a notification alerting you that your hold(s) are ready for pickup before coming to the library.

 

What can I checkout?

Any item that can be placed on hold can be picked up. Books for adults, children & teens, movies, music CDs, video games, nature backpacks, pedometers, power monitors and more!

 

I don’t have a card / I lost my card / my card has expired. What should I do?

Please fill out this form and staff will respond to your request by email. This email will also contain a link to schedule a Virtual Account Renewal appointment with library staff to present your ID via video conference to gain full borrowing, including placing holds on our physical collections, for our regular 2-year membership.

 

Is the library accepting donations?

We are asking customers to refrain from dropping off donations to the library at this time, in order to assist staff to safely and efficiently focus on providing holds pickup, until further notice.